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• London EcEC2A 1AE
• Posted 9th Mar 2010
• Posted by: Web Recruit Ltd
• Salary: Negotiable
• Job Type: Permanent
• Reference: 2237872
• This job has been viewed 172 times since it was posted.

Job Description

Operations Manager - Insurance London EC2 £45,000 - £55,000 DOE Plus Quarterly Performance-based Bonus (OTE £50,000 - £60,000), Excellent Benefits Package including Private Health Insurance, Pension and Free Life Insurance Since launching the UK\'s first comparative platform for SME insurance, our client has delivered insurance products to over 100,000 customers. Their platform is integrated into over 200 online partners and works with some of the largest aggregators including Moneysupermarket, GoCompare and Compare the Market. An opportunity has now arisen for an Operations Manager to join their team. This role would suit a senior manager with an understanding of business dynamics looking to join one of the UK\'s fastest growing insurance brokers. As the Operations Manager you will assume responsibility for all contact centre processes and Back Office functions, as well as the review and delivery of changes and improvements. Your duties will include: * contact centre processes - reviewing and co-ordinating planned changes, ensuring improvements are delivered * Back Office functions - co-ordinating the delivery of the migration to a new contact centre application * delivering changes to telephony, outsourcing functions and resource planning tools * delivering changes to operational structures, including selling strategies and retention objectives * involvement in training, volume, budgetary and bonus plans; ensuring they are consistent To be considered for this position, you must have senior-level management experience gained within a customer-facing business. You will also need to demonstrate a clear understanding of key business dynamics including analytics, business processes, CRM and project management on a practical level. In addition to a degree level qualification (or equivalent), as the Operations Manager you will also be required to demonstrate excellent communication and leadership skills, and the ability to influence senior management. Whilst not essential, an insurance background would be beneficial to your application, as would a post graduate (or equivalent) or professional qualification, such as Prince or Six Sigma. As part of a fast growing company, the successful candidate will be provided with an excellent opportunity to gain experience with the UK\'s most exciting commercial insurance team. To apply for the role of Operations Manager, please simply send your CV and a covering letter via the button shown. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: Operations Manager, Insurance, Operations, IT Operations, Call Centre Operations, Operations Director, Business Operations, Business Process Manager, Prince, Six Sigma, Insurance Operations Manager. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.